by Bill Cates
Referral Coach International
So, your client has given you the name of someone  they think you should contact. Whether you asked for  that referral or not, your next step is to learn about this  new prospect and get a quality introduction.  I've  covered this quite often in past issues of The Referral  Minute. What I want to talk about in this issue, is what  your client says to the prospect.
         
                       Now, I can't give you the exact words - though I know  you might like that. Everybody's situation is different;  every advisor who is reading this email, every one  of your clients, and every one of your prospects.  What  I can give you are some guidelines.
         
                       Some of your clients will know exactly what they need  to say to pique the interest of their friend, family  member, or colleague. Usually they will know this  person's hot buttons and know how to push them.  Honor this. While you might be able to tweak what they  say a little here and there, trust that they know what to  say.
         
                       For all of your other referral sources, you probably  want to work with them on this just a wee bit more.         
                       For instance, if someone says, "My friend Jay just sold  his business and is getting a large chunk of cash very  soon. I know he's not working with anyone  experienced, and I'm going to TELL him to take your  call."   Roll with that.  I'd be surprised if it didn't work.
         
                       On the other hand, if your client says, "I'm going to tell  her that I bought some life insurance from you and  that if she needs insurance, she should talk to you,"     we know that that's not a very strong introduction
         
                       Ask Your Clients What They Are Likely to Say to the  Prospect
         
                       There are two reasons why you want to ask your  clients what they think they will say to get the prospect  interested:
         
                       
- You can monitor what they plan to say and help  them adjust to a more effective introduction.
- It's like practice for them. When it's time to talk to  their friend, they'll be more confident and actually go  through with the conversation. Asking them to talk it  out with you first will give them more confidence.
         
You can accomplish this by saying, "What do you think  you need to say to George to get him to take my call?"  Or, perhaps, "I'm curious how you think you'll  introduce the work I do to Martha. What are you likely to  say?"
         
                       If you like their answer put your stamp of approval on  it.  If you don't like their response, then offer some  suggestions.
         
                       I DO have a sample script for you and some more  ideas about this, but first, listen to a word from  our sponsor...         
                       
                                                                    
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                                                    Now back to The Referral Minute...
                       Less is Usually More
         
                       In most cases, a product-specific introduction is not  the best - unless you pretty much only sell one  product. For instance, if you are a LTCI specialist  working with middle-age to senior clients, then you  can certainly go that route.
         
                       For most people reading this newsletter, you have  several (or even many) ways you can serve your  clients. In this case, a product-specific introduction is  not a good idea.  Make the introduction about you, your  integrity, your creativity, your overall value, etc.
         
                       So here's a sample Generic Script that might  trigger some ideas for you to use in coaching your  clients on what to say in their introductions:
         
                       CLIENT:  "I'm just going to tell him that I  bought an annuity from you, and that if he's interested,  you're the best."         
                       YOU:  "Thanks for the kind words. I have  another way that might be a little more effective. Can I  run it by you?"         
                       CLIENT:  "Sure. I'm all ears."         
                       YOU:  "As you know, I offer a pretty wide range  of financial services, and the work I do for George may  be very different than what I do for you.  How do you  feel about saying something like, "George, I've been  working with a financial professional lately who has  really impressed me. She's bright, has a lot of  integrity, really knows her stuff, and just might be a  great resource for you. I think taking her call could  prove to be very valuable to you. Should I have her  contact you?"         
                       CLIENT:  "Yeah - I can say something like  that. That's a lot better. Thanks."         
                       I'd love to hear from you. Send your questions,  comments, and best practices to me at:
 info@referralcoach.com